Pop Training aspires to provide a safe, professional and pleasant learning experience for all of our students. We have policies and procedures in place to ensure that these standards can be delivered and maintained All Pop Training Students have a right to have access to Pop Training policies, procedures and relating to academic integrity, withdrawals and refunds, complaints, grievances and appeals, sexual harassment, student support systems, assessment procedures and privacy.

Code of Conduct

  • Students are expected to respect themselves, each other, and other members of the Pop Training community, keeping in mind the essential dignity of the human person, and the subsequent rights of freedom, justice and charity.
  • Students are encouraged to healthy debate and to free and healthy discussion on any matter, keeping in mind that they are not to inhibit or oppress or restrict the freedom of others or cause hurt to others by their discussions or in any way adversely affect the learning of others.
  • Students are expected to respect the cultures, traditions and customs of other students and members of the Pop Training community.
  • Students are not to use derogatory language or exhibit behaviour that is construed as gross misbehaviour and which is detrimental to others, especially regarding gender, race, faith traditions, disabilities, and age.
  • Students are to respect the physical environment and resources of Pop Training while studying on the premises.
  • The use of alcohol is prohibited during class times. Students are not to attend classes when under the influence of alcohol.
  • Pop Training is a smoke-free institution and smoking is prohibited inside any of the Pop Training teaching sites. There are designated smoking areas.
    The use of illegal substances is prohibited.
  • Students are not permitted to bring objects or weapons to the classroom that may endanger them or others or use any objects in a manner that may endanger them or others.
  • Pop Training reserves the right to inform public authorities in those instances where it is required to do so, in compliance with the laws of the country.

Student Welfare

Pop Training is committed to doing our best to meet the needs of our students and to encourage them to complete their courses. Students can be assured that consideration will be given and allowances made for individual circumstances on a case-by-case basis.

Cultural and Religious Differences

People of all faiths and cultures are welcome and we will strive to make you feel safe in our learning environment. Please make any special needs known to your Trainer. Pop Training is committed to Te Tiriti O Waitangi and we acknowledge the special place Tangata Whenua have within the NZ education system.

Withdrawal and Refund Procedures

  • A student, who does not attend a course that they have booked into and confirmed, shall be regarded as having failed the course unless the withdrawal has been approved by the Managing Director. Upon approval of the Managing Director, the student may be re-scheduled into a course on a future date, or a refund of fees may be granted.
  • In order to be eligible for any refund of training/ student fees, the student or their representative must make contact with Pop Training in writing or verbally, setting out the circumstances of the claim.
  • Students who withdraw from a course by giving more than 48 hours notice (from the scheduled date of the course) are entitled to a full refund of training fees paid.
  • Students who withdraw from a course by giving between 24 and 48 hours notice (from the scheduled date of the course) are entitled to a 50% refund of training fees paid unless special or exceptional circumstances exist.
  • Students who withdraw from a course by giving less than 24 hours notice (from the scheduled date of the course) are not entitled to any refund of training fees paid unless special or exceptional circumstances exist.
  • Except in exceptional circumstances, no refund is payable to students who fail to attend their scheduled course without notice or withdraw after the specified date. If you believe you have exceptional circumstances, please discuss this with us so that a fair decision can be made. Special or exceptional circumstances may include:
    • serious illness of student, serious illness or death of a close member of the student’s family. In these cases Pop Training may retain amounts to cover costs already incurred. The balance shall be returned. Medical evidence must be provided.
    • complaints arising from academic, assessment, administration, withdrawal and refunds, and conduct. In these cases Pop Training may retain amounts to cover costs already incurred. The balance shall be returned. Evidence must be provided that Pop Training Complaints, Grievances and Appeals Procedures for Students have been followed.
    • any other special or exceptional circumstances that are approved at the discretion of the Managing Director.
  • In the event that Pop Training goes into liquidation or receivership, a full refund will be made if the funds are available. If funds are not available, the refund of fees will be referred to the Liquidator or Receiver.
  • NO refunds shall be made to students who are asked to leave the course because of misconduct that endangers the student and/or others, or violation of rules, such as drugs or alcohol or poor attendance. Refer to Policy on Student Behaviour and Personal Conduct.

Student Assessment Procedure

  1.  The Assessment is completed in a written format and will be completed during the one day classroom-based course.
  2. The Assessment is based on the appropriate methods of assessment and forms of evidence that are accepted by Service IQ and NZQA.
  3. All assessments will be conducted in a manner that is fair, valid and consistent. Consistent assessment is ensured through compliance with internal and external moderation systems.
  4. All work included in the assessment must be your own (also see plagiarism below)
  5. Assessments are conducted in an open-book but supervised environment. The assessment process will be explained, initiated and managed by the Assessor/ Trainer.
  6. Accurate recording and reporting of assessment results will be maintained.
  7. The requirements of the Privacy Act 1993 will be upheld. Assessors will not collect more personal information than is necessary for the administration of the assessment process.
  8. On completion of all the unit standards we will arrange for the issue of your LCQ certificate from Service IQ. This process can take 15-20 working days from final completion.

Reassessment and Appeal Procedure

Pop Training is committed to providing all assessed students with access to a fair and reasonable process for seeking reassessment and appealing assessment decisions. If a student is assessed as ‘not yet competent’, or ‘needs more evidence’, they can re-attempt those incorrect questions immediately at no cost.
TWO free re-assessments are permitted for any unit standard.
If the student is not competent after the second re-submission, they have been deemed to have failed the course and need to sign up again and redo the entire course and assessment at their own cost.

Any student who feels that an assessment decision was incorrect is entitled to appeal the decision. Students should first try to resolve any issues directly with the Assessor/ Trainer, in person on the day of the assessment.
If a satisfactory resolution has not been achieved, the following process should then be followed.
The student’s appeal of the assessment decision should be in writing to:
The Managing Directorpoptrainingnz@gmail.com
The request must be received within ten working days of the student receiving notification of the assessment decision. It should fully state the grounds for the appeal. Appeals may be brought on such grounds as:

  1. The candidate believes that the assessor failed to follow proper and agreed assessment processes and/or procedures.
  2. The candidate believes that the assessor failed to recognise or acknowledge the achievement of the required standard of performance.
  3. The documented decision differs from feedback received at the assessment

This list is not exhaustive. Any candidate who feels that credit has been denied them unfairly should use the following procedure:

  1. Once an appeal is lodged, it will be considered and within five working days and a decision will be made as to how to proceed. Further information may be required from the candidate including assessment evidence.
  2. If an appeal proceeds, the Assessor will be notified and asked to provide copies of the documentation related to the assessment. The Assessor may also provide a written report regarding the assessment. The Assessor does not receive the detail of the complaint.
  3. All material provided will be reviewed by a moderator and a determination made as follows:
    • The original decision by the Assessor was justified
    • The original decision by the Assessor should be overturned.
    • A re-assessment is necessary
  4. The result of the appeal will be documented and provided to both parties. If either party disputes a determination based on the first or second of these options, then the third option will be followed.
  5. Should a re-assessment be necessary it may be undertaken by another Pop Training Assessor who was not involved in any part of the process to date.
  6. Re-assessments are done in as short a timeframe as possible.


If you are not satisfied with any of procedures, decisions or solutions, you can bring the matter to the attention of; New Zealand Qualifications Authority, P.O.Box 160, Wellington Phone 04-802 3000 Using the “Complaints Kits for Formal Complaints about Providers[1]’ if the provider’s internal procedures do not result in a satisfactory resolution of concerns [1] Complaints Kit for Formal Complaints about Providers –http://www.nzqa.govt.nz/for-learners/rights/complaints.html
You can also make a complaint to the relevant Industry Training Organisation, Service IQ,


Plagiarism occurs when a student presents as his/her own work the thoughts, ideas, findings or work which he/she knows to be the work of another person, persons, or entity, without acknowledgement, of the kind commonly required in academic practice, of the author or the source. Plagiarism fundamentally breaches the principle of academic honesty. It may take many forms and it is unacceptable in academic work.
Materials plagiarised may include any printed, electronic or audio-visual material, including computer-based material, drawings, designs, experimental results or conclusions, statistical data, computer programs or other creative work.

Examples of plagiarism, whether by individuals or in group work, include the following:

  • copying ideas, concepts, research data, images, sound or text significantly or entirely from another source such as a published article, text, computer program, internet source, another student’s work or draft work, and presenting it as the student’s own work;
  • presenting an assessment task that is constructed of segments drawn from one or a number of sources without attribution of the source, linked by comments produced by the student;
  • summarising another person’s work without acknowledgement of the source; failing to acknowledge use of books, articles and other sources such as the internet; failure to use appropriate footnotes or referencing when using a direct quote quotation from another work;
  • failure to acknowledge an idea or an argument which is heavily dependent on the work of another person.
  • citing texts or other sources which the student has not read, without acknowledging the secondary’ source from which knowledge of them has been obtained; submitting substantially the same final version of any material as another student in an assessment task even where there was legitimate cooperation and collaborative preparatory work;
  • in group work, where the group utilises work from another group or source; a student claims credit for the work of the group but has not actively participated in or contributed to such work; a piece of work is acquired or commissioned and representing it as if it were the student’s and/or groups own work.

The Privacy Act

Pop Training respects the rights of all those with whom it has contact and will comply with the requirements of The Privacy Act 1993. Some key aspects of the Privacy Act affect the operation of the National Qualifications Framework and your enrolment with Pop Training.

If your training has been booked and funded by your employer, your employer is able to access information about the progress of your written assessment and the course as a whole at any time following receipt of your registration form.

The purposes for which personal information is gathered are:
Names, addresses and dates of birth
NZQA is only legally authorised to gather candidates personal information if that information is required to fulfil its function. The names, addresses and dates of birth of candidates are necessary for identification purposes in the conduct of assessments.
Gender and ethnicity
NZQA is required both to carry out research activities and to provide statistical information for a wide range of legitimate purposes. The collection of information concerning a candidate’s gender and ethnicity does not breach the Privacy Act as long as any research does not identify individual candidates.
The Education Act 1989 authorises NZQA to collect information from providers so that they can perform their legal functions. The Tertiary Education Commission (TEC) and Ministry of Education (MOE) may also require statistical information to perform their legal functions.